- Patients are not required to undergo biologic treatment to undergo endoscopy. It is not an “add-on service”.
- Biologic treatments are only for patients that have IBD under prescription from a gastroenterologist.
- The cost of medications are covered by private insurance, government support programs or compassionate coverage from pharmaceutical companies. Coverage information is available from pharmacy patient support coordinators. We have no knowledge of the costs of medication.
- We do not charge fees to patients to receive these services. There is no financial transaction between the clinic and patients.
- Contact information for the patient ombudsman.
Toronto: 416.597.0339
Toll free: 1.888.321.0339
Fax: 416.597.5372
Email**: info@patientombudsman.ca - The phone number and email address for the Ministry’s Protecting Access to Public Health program.
Anyone can make a complaint or ask questions by calling toll-free at 1-888-662-6613 or by emailing protectpublichealthcare@ontario.ca.